Privacy Policy

    1. Introduction

Peaceful mind coaching "we", "us", or "our") recognizes the importance of privacy and is committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, protection, and sharing of your information, both online and offline, and provides detailed information about your rights in relation to that information.

We understand that by sharing your personal information with us, you trust us to handle it appropriately. This Privacy Policy outlines the measures we take to protect your privacy, how you can access and update your information, and the choices you have about how we collect and use your information. Whether you are a new visitor or a long-time user, we encourage you to take the time to get to know our practices and if you have any questions, contact us at the provided details. Our goal is to handle your information in a respectful and lawful manner while delivering the products and services you have come to expect from us.

  1. Information We Collect

2.1 Information You Provide

We collect and store information that you enter on our website or provide to us in other ways. This may include personal information such as your name, email address, phone number, and shipping address. Here are some instances when you provide personal information to us:

  • Account Registration: When you set up an account to use our services, you provide us with your personal details so we can create a personalized user experience for you.
  • Newsletter Subscription: If you subscribe to our newsletter or other mailing lists, you provide us with your contact details to receive updates and marketing communications.
  • Product Purchases: When you buy products or services, you may provide payment information, contact details, and shipping addresses necessary to complete the transaction.
  • Participation in Contests and Surveys: When you participate in our contests, promotions, or surveys, you may share personal and preference information which helps us understand our user base and improve our service offerings.

2.2 Information We Collect Automatically

As you interact with our website, we automatically collect information about your device and your usage of our site through cookies and other tracking technologies. The information we collect automatically may include:

  • Usage Details: Specifics about how you use our website, such as the pages you visit, the links you click, the searches you conduct, and the actions you take on our website.
  • Device Information: Information about your computer or mobile device, such as hardware model, operating system version, unique device identifiers, browser type, and language preferences.
  • Location Data: Depending on the settings on your device, we may collect information about your real-time location to provide location-based services. If you do not wish to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this.
  • Cookies and Similar Technologies: We use cookies, which are small files placed on your device, to enhance your experience on our website, personalize ads, analyze our traffic, and provide content from third parties. We may also use web beacons, pixels, and other tracking technologies to collect similar information.

2.3 Information from Third Parties

We may receive information about you from other sources, including our partners, service providers, and publicly available sources. This may include:

  • Social Media Information: If you connect your social media account to your website account, we receive certain information like your public profile, email address, and interests.
  • Data from Service Providers: Information from our service providers such as payment processors, verification services, and analytics providers, which helps us enhance our ability to serve you and secure our transactions.
  • Publicly Available Data: We may collect information about you that is publicly available online or provided through third-party platforms.
  1. Use of Information

The information we collect serves various purposes in providing and enhancing the services we offer you. Here’s how we typically use this information:

3.1 Service Delivery

  • Account Management: We use your information to manage your account, provide customer service, and fulfill your orders. This includes processing payments, communicating about orders, and providing invoices and order confirmations.
  • Personalization: We use your information to personalize your experience on our site, such as presenting products and offers tailored to your preferences.

3.2 Communication

  • Updates and Announcements: We may use your information to send you updates and announcements about our products, services, and events. This includes sending information about changes to our terms, conditions, and policies.
  • Marketing Communications: With your permission, we send promotional messages and newsletters to inform you of new products, special offers, and other information. You can opt-out of receiving these communications at any time by following the unsubscribe instructions included in these emails.
  • Customer Support: We use your information to respond to your inquiries, solve any potential issues you might have with the use of our services, and improve customer service.

3.3 Improvement and Development

  • Feedback and Surveys: We may use your information to request feedback or participate in surveys aimed at improving our services. This feedback helps us understand your needs and preferences, allowing us to better tailor our offerings.
  • Research and Analysis: We perform statistical and other types of analysis on information we collect (including usage data, device data, referral data, questionnaires, and survey responses) to analyze and improve our products, services, marketing, and customer relationships.

3.4 Security and Fraud Prevention

  • Monitoring and Prevention: We use your information to monitor for and prevent fraudulent activity, and to ensure systems and processes work properly and securely.
  • Legal Compliance: We use your information to comply with applicable legal requirements, such as tax laws and regulatory mandates.

3.5 Enhancing Website Experience

  • Functionality and Content: We use the information collected to enhance the functionality and improve the content of our website. For example, by tracking how you use our site, we can optimize the design and featured products.
  • Analytics and Performance: We utilize tools like Google Analytics to understand how visitors interact with our site, which helps us improve our website’s structure and content.

3.6 Third-party Products and Services

  • Partnerships: Sometimes, we might share your information with selected third parties to offer you their products and services that might interest you unless you have opted not to receive promotional communications.
  • Advertising: We may use your information to display personalized advertisements to you and measure the effectiveness of advertising campaigns.
  1. Disclosure of Your Information

The trust you place in us by providing your personal information is something we take seriously. We disclose your information only in limited circumstances, which are outlined below:

4.1 Internal Use and Subsidiaries

  • Subsidiaries and Affiliates: We may share your information within our corporate family, such as with subsidiaries, joint ventures, or affiliates, to ensure the consistent delivery and improvement of our services across our brands. This sharing enables us to provide you with a seamless experience no matter where you interact with us.

4.2 Service Providers and Partners

  • Contractors and Service Providers: We engage various third-party service providers and contractors who perform functions on our behalf, including web hosting, content management, technical integration, marketing, analytics, customer service, and fraud protection. These entities are selected carefully and obligated to keep your information secure and confidential and use it only as authorized by us.
  • Business Partners: Sometimes, we partner with other companies to offer joint promotions or products. When you participate in such promotions, we might share your information with our business partners, but only with your explicit consent.

4.3 Legal Requirements and Compliance

  • Compliance with Law: We may disclose your information if required by law, such as to comply with a subpoena or other legal process. We may also need to disclose your information in response to a government request or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Regulatory and Law Enforcement Agencies: In specific cases, we may need to share information with regulatory bodies or law enforcement agencies to conform to regulatory compliance or in response to lawful requests.

4.4 Business Transfers

  • Mergers and Acquisitions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.5 With Your Consent

Other Disclosures with Your Consent: Apart from the sharing described in this policy, we may share personal information with companies, organizations, or individuals outside of 

  • Peaceful mind coaching Ltd when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

4.6 Marketing and Third-Party Advertisers

  • Third-party Marketers: With your prior permission, we may share information with third-party marketers to allow them to offer you products, services, and promotions that are tailored to your interests.
  • Advertising Networks: We may share certain information with parties to provide advertising tailored to your interests and preferences. For example, your email or a cookie identifier may be shared with advertising networks to deliver advertisements that are more relevant to you across the web.
  1. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyze site usage, and assist in our marketing efforts. Here’s a detailed breakdown of how these technologies are used:

5.1 Types of Cookies and Tracking Technologies

  • Cookies: Small text files placed on your device that collect data about your device and your activities. This can include remembering your preferences, recognizing you when you return to our site, and storing information for e-commerce functions.
  • Web Beacons: Small electronic files also known as clear gifs, pixel tags, and single-pixel gifs that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics.
  • Tracking Pixels: These are used in emails and help us to understand the effectiveness of our communications by measuring actions like email opens and click-through rates.
  • Local Storage Objects (LSOs): We use third-party programs to store preferences, progress in games, or similar information.
  • Script Tags: These are used to track user behaviors and interactions with our site, helping us to optimize the functionality and performance of our website.

5.2 Purpose of Using These Technologies

  • Site Functionality: Cookies help us run our website efficiently. They enable functionalities like shopping carts, saved login preferences, and content customization.
  • Analytics: We use cookies to gather usage and performance data. For example, they help us understand how visitors interact with our website, identify whether you view certain pages, or determine if you opened an email from us.
  • Personalization: By tracking your online activities, we can deliver more relevant advertisements and content tailored to your interests, both within our site and on third-party sites.
  • Security: Cookies play a critical role in security by helping to detect fraudulent activities and protect user data.

5.3 Managing Cookies and Opt-Out Options

  • Browser Settings: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, follow the instructions provided by your browser which are usually located within the "Help", "Tools", or "Edit" settings.
  • Opt-Out of Third-Party Networks: Users may opt out of receiving targeted advertising on websites through members of the Network Advertising Initiative or the Digital Advertising Alliance by visiting their respective opt-out pages.
  • Do Not Track: Some browsers include the ability to transmit "Do Not Track" signals. Since uniform standards for "Do Not Track" signals have not been adopted, our Website does not process or respond to "Do Not Track" signals.

5.4 Impact of Disabling Cookies

If you choose to remove or reject cookies, this could affect certain features or services of our Website. For example, some functionalities may not work as intended, which could affect your ability to access certain parts of our site or use some of our services.

5.5 Consent

By continuing to use our website and not disabling cookies when given the option, you are consenting to their use in accordance with this policy.

  1. Data Security

We recognize the importance of safeguarding your personal information and are committed to protecting it from unauthorized access and misuse. Below, we outline the various measures and practices we have implemented to secure your data.

6.1 Security Measures

  • Encryption: We use strong encryption technologies when transferring and receiving consumer data exchanged with our site to protect the confidentiality of personal information.
  • Secure Servers: Our services are hosted on secure servers that are managed to prevent unauthorized access, including physical security measures to guard against unauthorized entry.
  • Network Security: We implement network security measures, including firewalls, intrusion detection, and anti-virus software to protect against unauthorized access to or attacks on our network.
  • Data Access Controls: Strict data access controls are enforced within our organization. Only authorized personnel are granted access to personal information, and they are required to treat this information as confidential.

6.2 Regular Reviews and Updates

  • Security Audits: We conduct regular security audits to identify and mitigate vulnerabilities within our systems and processes.
  • Updates and Patches: Our team regularly updates and patches our systems, software, and applications to address security vulnerabilities and enhance security overall.

6.3 User Participation and Responsibility

  • Secure Passwords: We encourage users to create strong, unique passwords for their accounts and to change them regularly. It is important to keep your password confidential and avoid sharing it with others.
  • Phishing Awareness: Users should be aware of email scams designed to gain access to their accounts. We never ask for your personal information in an unsolicited phone call or email.
  • Logging Out: We recommend that users log out of their accounts when accessing them from a public or shared computer to prevent others from accessing their information.

6.4 Incident Response

  • Breach Notification: Should any breach of personal data occur, we will notify affected individuals promptly, in accordance with applicable laws. We will also provide information about what happened and what steps we are taking in response.
  • Continuous Improvement: Following any security breach, we undertake a thorough review of our systems and practices to make necessary improvements and prevent future occurrences.

6.5 Training and Awareness

  • Employee Training: All employees receive training on the importance of data security and privacy as part of their induction and regularly thereafter. They are updated on our security and privacy practices.
  • Vendor Compliance: We require all third-party service providers and partners to comply with our privacy standards and to manage personal data appropriately.
  1. Your Legal Rights

We recognize and respect your rights concerning your personal data. Below are detailed descriptions of the rights you have under data protection laws and how you can exercise them:

7.1 Right to Access

  • Information Request: You have the right to request access to the personal information we hold about you at any time. This includes asking for a copy of the information to ensure you are aware of and can verify the lawfulness of the processing.

7.2 Right to Correction

  • Updating Information: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete. This ensures your data is accurate and up-to-date.

7.3 Right to Erasure

  • Deletion Requests: Often referred to as the "right to be forgotten," you can request the deletion or removal of personal data where there is no compelling reason for its continued processing. This right is not absolute and only applies under certain circumstances.

 

7.4 Right to Restrict Processing

  • Processing Limitations: You have the right to request that we restrict the processing of your personal information, which means stopping the processing of your data other than for storage purposes. This right is applicable particularly when you contest the accuracy of the data, if the processing is unlawful, or if you have objected to the processing.

7.5 Right to Data Portability

  • Transfer of Data: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

7.6 Right to Object

  • Objection to Processing: You have the right to object to our processing of your personal data under certain conditions, particularly relating to direct marketing. This means you can stop or prevent us from processing your data.

7.7 Right to Withdraw Consent

  • Consent Withdrawal: If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time. This does not affect the lawfulness of any processing carried out before you withdraw your consent.

7.8 Rights Related to Automated Decision Making and Profiling

  • Automated Decisions: You have the right to request not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

How to Exercise Your Rights

  • Contact Details: To exercise any of these rights, please contact us using the contact details provided in our Privacy Policy. You may be asked to provide additional information to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).
  • Response Time: We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
  1. Changes to Our Privacy Policy

8.1 Policy Updates and Revisions

  • Regular Reviews: We regularly review and update our Privacy Policy to ensure it accurately reflects our data practices and complies with applicable laws. Changes to this policy may be prompted by new legal requirements, advances in technology, operational changes, or business practices.
  • Transparency: Any updates will be made with transparency and clarity in mind, ensuring that you are fully informed of what data we collect, how we use it, and under what circumstances, if any, we disclose it.

8.2 Notification of Changes

  • Notification Methods: Should there be any changes to this Privacy Policy, we will notify you by prominently posting a notice of such changes on our website before they take effect. Additionally, we may send you a direct notification. This could include an email notification, provided we have a current email address for you.
  • Review Period: Upon posting any changes, we will also update the "Last Updated" date at the top of this Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.
  • Material Changes: For significant or material changes, especially those that could impact your rights or the way we use personal information, we may provide more prominent notice or seek your consent to the changes, as required by law.

8.3 Your Acceptance of Changes

  • Consent to Changes: By continuing to use our services after we make changes to this Privacy Policy, you are consenting to the revised policy. If you do not agree to the changes, you should discontinue your use of our services and deactivate any accounts you may have with us.
  • Feedback and Inquiries: If you have questions or concerns about any changes made to our Privacy Policy, we encourage you to contact us via the provided contact details. We value your feedback and are committed to addressing any concerns you may have.

8.4 Archival and Access

  • Access to Previous Versions: We will archive previous versions of our Privacy Policy for your review. If you wish to access previous versions, please contact us, and we will make them available to you.
  • Documenting Changes: All changes to the policy are well-documented, and reasons for changes are noted to provide you with a clear understanding of our data practices and how they evolve over time.
  1. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: